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RETURNS & EXCHANGE

 

We have taken the frustration out of returns and exchanges at TiesNBelts.com. If one of our products fails to live up to your expectations in any way, we invite you to return or exchange at no cost you. We don’t ask you to fill out a detailed online request form and wait for a response. Our customer service representative will co-ordinate your specific needs. You only require a return authorization number.

 

Because the return goods will be shipped Federal Express Ground it will take 3 to 8 days for us to receive the return and or the exchange.

 

Return shipping is free*. We will provide you with one pre-paid Federal Express shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return policy

 

You can return or exchange your order for up to 30 days from the purchase date. Items that you return or exchange must be in the condition that you received them -  in the original box and all original labels & seals in tact.

 

We will send you an email confirming the details of your request. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. When we received your return package, allow 3-5 business days for your credit to be issued.

 

If you requested an exchange please allow 1-2 weeks following receipt of your return for exchanges to arrive. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item. For more details please contact our customer service team.

 

TiesNBelts.com - can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 30 Day Return Policy, please ship to:

 

TiesNBelts.com
ATTENTION CUSTOMER SERVICE
695-7 Chemin Avila
Piedmont, QC
Canada. J0R 1K0
 

                                                                       

In addition, please clearly write your TiesNBelts.com -  Order Number on the outside of the shipping box. Please do not send your order to the manufacturer. We will take care of everything for you.

 

TiesNBelts.com - Only One Concepts Inc. policy does not apply to orders/merchandise being returned from locations outside of the United States or Canada and APO/FPO locations.

 

 

 

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